I also was having numerous problems with not only Freehand MX, but almost every
application in the Macromedia Suite 2004 after an OSX Tiger upgrade. My first
problem was that I was unable to load any of them from the
dock. I resolved that by downloading and installing the English version of the
hotfix noted elseware.
Unfortunately, was still experiencing problems with Freehand MX in that the
shift key no longer proportionally scaled objects, I couldn't select multiple
objects, every function involving the option key (including zooming in and
out) didn't work and I couldn't pan across the screen using spacebar +
dragging. All these issues came about after the Tiger upgrade.
I finally got an answer from Macromedia and it has solved the problem for the
most part, although the grid thing still doesn't work. Here's what they told me:
Thanks for contacting Macromedia Technical Support.
It is indeed a known issue with FreeHand MX that shortcut keys do not work if
Entourage is also open together with FreeHand MX.
I found the e-mail that has the issue regarding MS Entourage affecting the
shortcut keys of FreeHand, and I was able to specifically retrieve one customer
incident that has the same issue as yours. I have contacted the customer to get
more information on his issue with Entourage and here is what he told me.
"When I first updated to the new Office, the shortcut keys stopped working.
But, only when Entourage was open. I do not recall if it was a problem with
Word, PowerPoint, etc. If I closed the Entourage application, the FreeHand
shortcuts would resume working. I did finally fix the problem, but I don't
think it was the easy way. I just deleted every Microsoft Office related
program (both versions and all application support) on my computer and
reinstalled only the newest version. This fixed the shortcut key problem, but I
was at square one as far as the preferences, calendar, etc. in Entourage.
My boss upgraded the new Office the day after I did. She had no problems until
a few days ago. I would say that she had it installed and working properly, not
affecting the shortcuts, for 3 weeks. Now she is experiencing the same problem
I was, but not willing to fix it the way I did. She doesn't want to lose all
the info in Entourage that I lost. She is also experiencing the same problem
with Photoshop CS.
Sounds like a serious problem that, not you, but Microsoft needs to fix. I
will try to file an incident with them."
On another note, here is what the Tech from Microsoft suggested, which, might
work on your end as well. They e-mailed me:
"In our testing here that if the "Save password in my Mac OS Keychain"
checkbox is NOT checked, we can reproduce your issue. Once this checkbox is
checked, the issue no longer occurs. Therefore, try the
following:
- Open Entourage 2004
- Open Freehand X and verify you can still reproduce the issue
- In Entourage 2004, click Tools -> Accounts
- Double-click the account you are using
- On the Account Settings tab, make sure the checkbox for "Save password in
my Mac OS Keychain" is checked
- If not, check it and enter a password in the password field
- Exit and close Entourage 2004
- once fully closed, re-open Entourage 2004
- switch back to Freehand X and test the affected keyboard command
combinations"
I would suggest doing the Microsoft's workaround first, and if it does not
work on your end, perhaps you can try reinstalling Entourage on your machine.
You can also contact Microsoft if they have already found a fix to this
particular issue.
Let me know of your progress.
Hope that helps some of you folks out there.